Q. Do the watch pillows fit all watch sizes?
A. The pillows in our watch boxes are incredibly high quality and soft. Not only this but they accommodate the majority wrist sizes. If you have particularly narrow or wide wrists, please feel free to contact us, where we can advise on specific pillow dimensions for you.
Q. Do the Pillows move around in the slots?
A. The pillows in our LDN Collection are specifically designed to fit perfectly snug in their slots. This ensures the pillows and the watches that wrap around them are held firm in place. Check out the video of our LDN III where we showcase how well this design works.
Q. How long does delivery take?
A. We offer multiple delivery options depending on where you’ll be receiving your item, and how urgent the delivery needs to be. Please find the full list of delivery durations and prices over on our delivery page.
Q. Do you offer a warranty if something breaks?
A. Yes, we offer a free 3-year manufacturer warranty with every product sold on our site! At Transform, we stand behind the quality of our products and we are confident that every single one is built to last the test of time.
Q. How do I make a return?
A. If you’re unhappy with your order, you have 60 days to make the return. Please visit our Returns page for all information required to make a return and receive a replacement or refund.
Q. Do you offer personalisation?
A. Yes! Check out our in-house glass etching. If you're ordering an item without glass a personalised plate will add a touch of sentiment to your watch box, perfect when buying gifts for watch lovers.
Q. How do I let you know what I would like engraved on the personalised plate?
A. It’s easy! After placing your order we will email you asking for your colour choice, along with the text you would like engraved and we will sort the rest! Click here for a more in-depth explanation.
Q. What makes a good gift for a watch enthusiast?
A. Our accessory storage makes for the perfect gift for jewellery and watch lovers. If you’re struggling on which of our fantastic products you should purchase for your loved-one, please take a look at Our Gift Guide where you find a selection of options depending on their needs. From the person who’s always on the move, to the watch enthusiast – we have something for everyone.
Q. How are your products made?
A. Our Watch Boxes, Valet Trays and Watch Travel Cases are handmade and quality checked prior to dispatch. Please read our blog on the benefits of choosing handmade products to find out more.
Q. Do you deliver outside the UK?
A. Yes! We do offer international delivery; however the rates are variable depending on where you need it shipped to. Please send us details of what you’re interested in purchasing, along with your shipping destination via our Contact Us page and we will provide you with the best possible individual quotes.