FAQ's

Q. Do you guys deliver outside the UK

A. Unfortunately at present we do not offer routine international shipping, however drop us a message via our contact us page and we will do our best to provide you with an individual quote.

Q. How to lock the Carbo Blanc & Carbo Coal?

A. Once you have gently turned the key anti-clockwise, give it one more slight firm turn and you will hear a click. Your collection box will now be locked securely. 

Q. Where is Transform based?

A. Transform is born and bred in the United Kingdom

Q. Why Transform?

A. Check out our About Us page to hear our story

Q. I am stuck on what to buy for my partner. Please help

A. Our Gift Guide includes our advise on buying for a loved one

Q. The Hero is made of Saffiano leather. Is this genuine leather?

A. Saffiano is a full grain genuine leather which is further finished with a wax treatment; meaning it is leather of the highest quality. It is textured, meaning it has a cross-hatch finish achieved by treating the leather with a specialised stamping machine. Subsequently, Saffiano leather is very durable, scratch resistant and easy to keep clean.

Q. Why is your watch roll called The Hero?

A. Check out Our Column to find out about our motivation behind The Hero

Q. Are the watch pillows soft?

A. Unlike lower quality watch boxes, our pillows are soft and accommodate for all wrist sizes

Q. How are the products packaged?

A. We gift wrap all Transform boxes totally free of charge

Q. How are the Watch Boxes, Valet Trays and Watch Travel Cases made?

A. All our products are handmade and quality checked prior to dispatch

Q. How long is delivery?

A. You can find delivery duration and prices on our delivery page

Q. How do I make a return?

A. Please visit our returns page for all information required to make a return