Q. Do the watch pillows fit all watch sizes?
A. The pillows in our watch boxes are incredibly high quality and soft. Not only this but they accommodate the majority wrist sizes. If you have particularly narrow or wide wrists, please feel free to contact us, where we can advise on specific pillow dimensions for you.
Q. Do the Pillows move around in the slots?
A. The pillows in our LDN Collection are specifically designed to fit perfectly snug in their slots. This ensures the pillows and the watches that wrap around them are held firm in place. Check out the video of our LDN III where we showcase how well this design works.
Q. How long does delivery take?
A. We offer multiple delivery options depending on where you’ll be receiving your item, and how urgent the delivery needs to be. Please find the full list of delivery durations and prices over on our delivery page.
Q. How are the products packaged?
A. We are proud to offer gift wrapping on all Transform boxes totally free of charge.
Q. Do you offer a warranty if something breaks?
A. Yes, we offer a free 3-year manufacturer warranty with every product sold on our site! At Transform, we stand behind the quality of our products and we are confident that every single one is built to last the test of time.
Q. How do I make a return?
A. If you’re unhappy with your order, you have 60 days to make the return. Please visit our Returns page for all information required to make a return and receive a replacement or refund.
Q. Do you offer personalisation?
A. Yes! Check out our in-house glass etching. If you're ordering an item without glass a personalised plate will add a touch of sentiment to your watch box, perfect when buying gifts for watch lovers.
Q. How do I let you know what I would like engraved on the personalised plate?
A. It’s easy! After placing your order we will email you asking for your colour choice, along with the text you would like engraved and we will sort the rest! Click here for a more in-depth explanation.
Q. I am stuck on what to buy for my partner - please help!
A. Our men’s accessory storage makes for the perfect gift. If you’re struggling on which of our fantastic products you should purchase for your loved-one, please take a look at Our Gift Guide where you find a selection of options depending on the recipient’s needs. From the man who’s always on the move, to the watch enthusiast – we have something for everyone.
Q. How are your products made?
A. Our Watch Boxes, Valet Trays and Watch Travel Cases are handmade and quality checked prior to dispatch. Please read our blog on the benefits of choosing handmade products to find out more.
Q. Why is your watch roll called The Hero?
A. The Hero was designed with the incredible NHS workers in mind. Its royal blue interior is similar to the NHS’s branding and honours the heroes who worked tirelessly through the Coronavirus pandemic. To find out more about how The Hero got its name, please read our blog post.
Q. Is The Hero made of genuine leather?
A. The Hero is a watch roll made with genuine Saffiano leather. This is a full grain genuine leather which is further finished with a wax treatment; meaning it is leather of the highest quality. Its cross-hatch finish is achieved by treating the leather with a specialised stamping machine and gives it the textured look. Subsequently, Saffiano leather is very durable, scratch resistant and easy to keep clean. Need we say more?
Q. How do you lock the Carbo Blanc & Carbo Coal?
A. To lock the Carbo Blanc & Carbo Coal watch boxes, gently turn the key anti-clockwise before giving it one more slightly firm turn. When it clicks, your watch box is locked.
Q. Why Transform?
A. We aim to transform our customers’ watch, jewellery and accessory collections with our handmade storage solutions. Please read our About Us page to hear our full story.
Q. Where is Transform based?
A. Transform was born in the UK which is where we are still based today. It is founded and run by two British brothers.
Q. Do you deliver outside the UK?
A. Yes! We do offer international delivery; however the rates are variable depending on where you need it shipped to. Please send us details of what you’re interested in purchasing, along with your shipping destination via our Contact Us page and we will provide you with the best possible individual quotes.