FAQ's

Q. Why Transform? 

A. We aim to transform our customers’ lives with our handmade men’s accessory storage solutions. Please read our About Us page to hear our full story. 

 

Q. Where is Transform based? 

A. Transform was born in the UK which is where we’re still based today. 

 

Q. Do you deliver outside the UK? 

A. Yes! We do offer international delivery; however the rates are variable depending on where you need it shipped to. Please send us details of what you’re interested in purchasing, along with your shipping destination via our Contact Us page and we will provide you with the best possible individual quotes. 

 

Q. How long is delivery? 

A. We offer multiple delivery options depending on where you’ll be receiving your item, and how urgent the delivery needs to be. Please find the full list of delivery durations and prices over on our Delivery page. 

 

Q.  How are the products packaged? 

A. We are proud to offer gift wrapping on all Transform boxes totally free of charge. 

 

Q. How do I make a return? 

A. If you’re unhappy with your order, you have 14 days to request a return. Please visit our Returns page for all information required to make a return and receive a refund. 

 

Q. Do you offer personalisation? 

A. Yes! Check out our Personalised Plate to add a touch of sentiment to your watch box. 

 

Q. How do I let you know what I would like engraved? 

A. It’s easy! After placing your order we will email you asking for your colour choice, along with the text you would like engraved and we will sort the rest! 

 

Q. I am stuck on what to buy for my partner - please help! 

A. Our men’s accessory storage makes for the perfect gift. If you’re struggling on which of our fantastic products you should purchase for your loved-one, please take a look at Our Gift Guide where you find a selection of options depending on the recipient’s needs. From the man who’s always on the move, to the watch enthusiast – we have something for everyone. 

 

Q. How are your products made? 

A. Our Watch BoxesValet Trays and Watch Travel Cases are handmade and quality checked prior to dispatch. Please read our blog on the benefits of choosing handmade products to find out more. 

 

Q. Why is your watch roll called The Hero? 

A. The Hero was designed with the incredible NHS workers in mind. Its royal blue interior is similar to the NHS’s branding and honours the heroes who worked tirelessly through the Coronavirus pandemic. To find out more about how The Hero got its name, please read our blog post. 

 

Q. Is The Hero made of genuine leather? 

A. The Hero is a watch roll made with Saffiano leather. This is a full grain genuine leather which is further finished with a wax treatment; meaning it is leather of the highest quality. Its cross-hatch finish is achieved by treating the leather with a specialised stamping machine and gives it the textured look. Subsequently, Saffiano leather is very durable, scratch resistant and easy to keep clean. 

 

Q. How do you lock the Carbo Blanc & Carbo Coal? 

A. To lock the Carbo Blanc & Carbo Coal watch boxes, gently turn the key anti-clockwise before giving it one more slightly firm turn. When it clicks, your watch box is locked. 

 

Q. Are the watch pillows soft? 

A. The pillows in our watch boxes are incredibly high quality and soft. Not only this but they accommodate all wrist sizes.